Delivery and return

DELIVERY

When purchasing or returning Goods, the Buyer must cover the delivery costs of the package. The buyer may also return the goods by personally delivering them to the "Randoms" store at Valņu street 18, Riga.

1. TERMS OF DELIVERY OF GOODS

1.1 The standard shipping time for purchased goods is 1-3 working days in Latvia, and 3-5 working days the rest of Baltic States.

1.2. Regarding the terms of delivery of goods, the Buyer can be guided by the information on delivery terms available at www.omniva.lv , pasts.lv and www.dpd.com/lv/lv/, which may change depending on the months of the year and the busyness of holidays.
1.2. The seller of the goods is responsible for preparing the goods for delivery. The seller of the goods is not responsible for delivery delays caused by circumstances independent of the seller of the goods, including overloading of SIA "Omniva", VAS "Latvijas Pasts" or SIA "DPD Latvija".

2. EXERCISE OF RIGHTS OF REFUSAL

2.1. The consumer has the right to refuse the received product within 14 (fourteen) days from the moment of receipt of the Product, without mentioning the reason. The period for exercising the right of withdrawal expires after 14 (fourteen) days, starting from:

* from the day of delivery of the goods;

* from the last day of product delivery – if the order includes several products;

* from the day of delivery of the last batch or part of the product - if the delivery is made in batches or parts.

2.2. In order to exercise the right of withdrawal, the Buyer must send the Seller of the Goods a completed withdrawal form or a clear, free-form statement containing information about the purchased item, the Buyer's first and last name (for natural persons), name, registration no. and legal address (for legal entities), phone number, bank account number from which payment for the Product was made and e-mail address.

2.3. In order for the deadline for the right of withdrawal to be respected, the Buyer must send his notice of exercising the right of withdrawal before the expiry of the right of withdrawal or on the last day of the right of withdrawal by 00.00.

2.4. During the period of exercising the right of refusal, the Buyer has the right to use the Product to the extent necessary for testing the nature, properties and operation of the product (to the same extent as it could be done before purchasing the product in a regular store). Using the right of withdrawal, the Buyer is responsible for the use of the Product beyond the time and manner intended for the purpose of testing the nature, properties and performance of the Product. The Buyer is responsible for the use of the Product during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as for the reduction of the value, quality and safety of the product.

2.5. After the Seller of the Goods has received the Buyer's notification regarding the exercise of the right of withdrawal within the procedure and time limit specified in the Agreement and regulatory acts, the Seller of the Goods shall inform the Buyer thereof. Within 10 (ten) days after receiving the relevant confirmation from the Seller of the Goods, the Buyer must deliver the Product and the document proving the purchase (bank payment order) using postal/courier services or personally to the Seller's place of sale/issue of goods at Valņu street 18, Riga. (courier and/or postal costs will have to be covered by the Buyer)

2.6. A sample of the refusal form can be downloaded here. The buyer can fill it out and submit it by sending the original to the "Randoms" store, Valņu street 18, Riga, LV-1050 and sending a scanned copy to the e-mail address of the seller of the goods: [email protected].

2.7. After receiving the cancellation form, the Seller of the Goods shall, without undue delay, but no later than within 14 (fourteen) days from the day on which he has received back from the Buyer an undamaged, clean, undamaged packaging film (for CDs and records), without listening (for CDs and records) or for signs of wear (for clothing and accessories), the Product, refunds the amount of money paid to the Buyer to the bank account specified by the Buyer. If the product is returned in the event of the Buyer changing his mind, or in the case of choosing a wrong choice (difference in formats) when purchasing, the Seller of the Goods has the right to deduct the shipping costs, and if the Item is returned to the Seller of the Goods at the initiative of the shipping company (item not collected for too long), due to the Seller's fault (indicated wrong mobile phone number, as a result of which the shipping company could not send the access information for the product to the addressee, or the Buyer did not pick up the product on time, etc.), the Seller of the Goods has the right to deduct a double shipping fee (for original shipping and return shipping) from the refund.

2.8. In case of exercise of the right of refusal, the Buyer does not have to cover the costs of the money transfer, if it is a domestic money transfer. If the transfer of funds is to another country, then these expenses are covered by the Buyer. The seller of goods deducts the transfer expenses from the amount to be transferred to the Consumer.

2.9. The right of withdrawal does not apply to Goods whose packaging has been opened and which cannot be returned due to health and hygiene reasons.