Delivery and return
When purchasing or returning Goods, the Buyer must cover the delivery costs of the package. The buyer may also return the goods by personally delivering them to the "Randoms" store at Valņu street 18, Riga.
1. TERMS OF DELIVERY OF GOODS
1.2. Regarding the terms of delivery of goods, the Buyer can be guided by the information on delivery terms available at www.omniva.lv and www.dpd.com/lv/lv/, which may change depending on the months of the year and the busyness of holidays.
1.2. The seller of the goods is responsible for preparing the goods for delivery. The seller of the goods is not responsible for delivery delays caused by circumstances independent of the seller of the goods, including overloading of SIA "Omniva" or SIA "DPD Latvija".
2. EXERCISE OF RIGHTS OF REFUSAL
2.1. The consumer has the right to refuse the received product within 14 (fourteen) days from the moment of receipt of the Product, without mentioning the reason. The period for exercising the right of withdrawal expires after 14 (fourteen) days, starting from:
* from the day of delivery of the goods;
* from the last day of product delivery – if the order includes several products;
* from the day of delivery of the last batch or part of the product - if the delivery is made in batches or parts.
2.2. In order to exercise the right of withdrawal, the Buyer must send the Seller of the Goods a completed withdrawal form or a clear, free-form statement containing information about the purchased item, the Buyer's first and last name (for natural persons), name, registration no. and legal address (for legal entities), phone number, bank account number from which payment for the Product was made and e-mail address.
2.3. In order for the deadline for the right of withdrawal to be respected, the Buyer must send his notice of exercising the right of withdrawal before the expiry of the right of withdrawal or on the last day of the right of withdrawal by 00.00.
2.4. During the period of exercising the right of refusal, the Buyer has the right to use the Product to the extent necessary for testing the nature, properties and operation of the product (to the same extent as it could be done before purchasing the product in a regular store). Using the right of withdrawal, the Buyer is responsible for the use of the Product beyond the time and manner intended for the purpose of testing the nature, properties and performance of the Product. The Buyer is responsible for the use of the Product during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as for the reduction of the value, quality and safety of the product.
2.5. After the Seller of the Goods has received the Buyer's notification regarding the exercise of the right of withdrawal within the procedure and time limit specified in the Agreement and regulatory acts, the Seller of the Goods shall inform the Buyer thereof. Within 10 (ten) days after receiving the relevant confirmation from the Seller of the Goods, the Buyer must deliver the Product and the document proving the purchase (bank payment order) using postal/courier services or personally to the Seller's place of sale/issue of goods at Valņu street 18, Riga. (courier and/or postal costs will have to be covered by the Buyer)
2.8. In case of exercise of the right of refusal, the Buyer does not have to cover the costs of the money transfer, if it is a domestic money transfer. If the transfer of funds is to another country, then these expenses are covered by the Buyer. The seller of goods deducts the transfer expenses from the amount to be transferred to the Consumer.